`

DEPARTMENT OF ENERGY AND ELECTRIFICATION.

SERVICE CHARTER

VISION

Turning Machakos County into a 24 – Hour economy

MISSION

To “Light up Machakos” through quality workmanship and maintaining strong community partnerships for a conducive, secure, social, economic and political development through installation of mulika Mwizi floodlights in all markets, street lights on all tarmac roads and electricity in all homes .

CORE VALUES

  • To be pro-active and responsive in the discharge of our duties;
  • To exercise integrity and courtesy at all times;
  • To cultivate and maintain partnerships with all stakeholders;
  • To create and maintain team spirit within the Department;
  • To be fair and firm in all our undertakings;
  • To maintain a disciplined and professional workforce;
  • To be gender sensitive;

 

 

CORE FUNCTIONS

  • Installation of market flood lights
  • Installations of streetlights
  • Repair and maintenance of commissioned street lights and floodlights
  • County Rural electrification
  • Installation/ repair of electrical Generators in County facilities
  • Installation electrical water pumps to county Facilities
  • Electrical wiring installations to all County Premises
  • Installation/ repair/maintenance of various electrical systems in all county facilities.
  • Enforcement county energy policy
  • Support/ Create awareness and implement Renewable energy/ Green energy initiatives
  • Partner with various Stakeholders in service delivery
SERVICE RENDEREDCUSTOMER RESPONSIBILITYUSER CHARGESTIME LINES
Installation of market flood lightsSent a request to our OfficesFreeWithin period set in our Department’s annual work plan
Installations of streetlightsSent a request to our OfficesFreeWithin period set in our Department’s annual work plan
Repair and maintenance of commissioned street lights and floodlightsReport to our officesFreeImmediate
County Rural electrificationSent a request to our OfficesFreeWithin period set in our Department’s annual work plan
Installation/ repair of electrical Generators in County facilitiesSent a request/report to our OfficesFreeImmediate
Installation electrical water pumps to county FacilitiesSent a request to our OfficesFreeImmediate
Electrical wiring installations to all County PremisesSent a request to our OfficesFreeWithin period set in our Department’s annual work plan
Installation/ repair/maintenance of various electrical systems in all county facilities.Sent a request/report to our OfficesFreeImmediate
Enforcement county energy policyReport to our officesFreeImmediate
Support/ Create awareness and implement Renewable energy/ Green energy initiativesSent a request to our OfficesFreeWithin period set in our Department’s annual work plan
Partner with various Stakeholders in service deliverySent a request to our OfficesFreeWithin period set in our Department’s annual work plan

COMMITTIMENT

• Be proactive and responsive in discharge of duties

• To exercise integrity and courtesy at all times

• To cultivate and maintain partnership with all stakeholders

• To create and maintain team spirit within the Department

• To be gender sensitive and

• To maintain a disciplined professional workforce

Complaints against Department of Energy and Electrification

Complaints may be made to the officer-in-charge of the department (Chief Officer). Where dissatisfied the complaint may be reported to the CECM in-charge of the Ministry of Energy, Lands Housing and Urban Development or the County Secretary Machakos County, to the Office of the Deputy Governor or Office of the Governor.

 

Enquiries

Kindly contact Department of Energy and Electrification, Machakos County Government, P.O Box 1996 – 90100, Machakos Telephone No:- + 254 -44-20246, Fax No. + 254-44-20655 Email Address:- info@machakosgovernment.com.

 

Comments are closed.

Close Search Window